Amazon Web Services
The pieces are all there... we help you connect them
A certified and preferred Amazon Connect Service Delivery Partner
Transform your Customer's Experience with Amazon Connect
An AWS solution made simple with all the AI features you could want
Improved Customer Experience
Improve your Net-Promoter Score by delivering world class Customer Experiences. If the customer had to reach out to you, make sure that it's a positive lasting experience.
Delighting callers
Improve your First Call Resolution, provide a personal touch, quickly deliver information to the customer or to the agent engaging with the customer using the channels they prefer.
Listen, don't just hear
Greater insight in to customer behavior before they reached the Contact Center, determine sentiment dynamically and align your conversation to expedite service and provide better outcomes.
Capabilities
AI-powered rich features to empower agents and wow customers.
Omni-Channel
Customers can reach you how they want, when they want; SMS, WhatsApp, email, voice and more.
Outbound Campaigns
Use Outbound Campaigns to reach your customer via email, SMS or voice. Leverage Amazon Pinpoint and Amazon Connect to engage with your customers and enrich your CRM.
Generative AI in the Contact Center
Provide GenAI and ChatGPT style interactions through Amazon Lex bots and to support your agents with knowledge base lookups in real-time with Bedrock, Wisdom, Kendra etc.
Custom Agent Applications
Let us develop a custom agent application that manages all your workflows, surfaces information from many sources and empowers your agents to keep your customers happy.
Bots and Virtual Agents
Provide conversational self-service options to your customers leveraging advanced Amazon/AWS components. Personalization will take the customer experience to the next level. Check out what we've done with AgentX... simple to download, configure and manage.
Analytics
With rich analytic tools, react to negative situations in real-time and mine valuable sentiment and performance data with tools like Contact Lens, QuickSight and Bedrock.